How do I choose a product?
Start with what you are looking for: sports, fashion, jewelry, home, or posters. On the product page, compare features, measurements, materials, and variants. Browse photos and videos and check what is included in the package. If a crucial detail is missing, ask us for confirmation before purchasing.
Which variant should I select?
Select an available variant on the product page. The cart shows your selection: check it before proceeding.
How do I check measurements and compatibility?
Check the measurements, sizes, and manufacturer's instructions on the page for the variant you have selected. Lifestyle photos help you imagine the product, but the original images and specifications are authoritative regarding proportions, color, and contents. If a measurement or compatibility information is missing, write to us before ordering.
How can I get support?
Use the Contact page. For an order you have already placed, provide the order number.
How much is shipping to Italy?
Shipping is at the customer's expense and is added to the product price. For items from Shopify Collective suppliers: with 1 supplier, you pay their delivery fee; with 2 suppliers, the two fees are added together; with 3 or more, all delivery fees are added together. Paid fees include a 6% handling charge; free fees remain at €0. There is no fixed price determined solely by the number of suppliers. The exact total depends on the cart and address and is shown before payment.
For LeyoFit standard profile items only: €9.99 for purchases up to €39.99; €5.99 for purchases from €40.00 to €89.98; free for purchases of €89.99 or more. This threshold does not apply to Collective items, even with a single supplier. See the shipping policy with examples for 1 to 5 suppliers.
What are the delivery times?
Delivery times vary depending on the product and variant: see the "Shipping to Italy" section on the product page. Check whether the stated estimate includes preparation time or starts from the time of shipping: this may vary from supplier to supplier. Estimates are not guaranteed. Some items take longer than others; different products may arrive separately. For clarification, contact us before purchasing.
Does the photo include all the accessories shown?
Check the package contents on the product page and the images for the variant you have selected. Accessories shown as examples of use are not necessarily included.
Can I purchase a sold-out variant?
For physical accessories, choose an available variant. A sold-out variant cannot be added to the cart: try another available option or ask us for information.
Are online guides and courses available?
Digital services are currently being prepared and are not available for purchase. Delivery methods and times will be announced when they are ready. See the services page.
How can I request a return or cancel an order?
You can exercise your right of withdrawal within 14 days of delivery by email or using the methods indicated in the returns and refunds policy. Provide the order number and the product concerned. To change or cancel an order, contact us as soon as possible. If it has already been shipped, your right of withdrawal still applies. Direct return costs are your responsibility, except in cases of defects or errors attributable to the seller.
Can I pay by credit or debit card?
Yes. The store accepts Visa, Mastercard, American Express, and Maestro via Shopify Payments. PayPal is also available, as are Shop Pay, Apple Pay, Google Pay, Klarna, Satispay, and UnionPay, when compatible with your device and the order. The payment methods actually available are shown at checkout before payment.
How can I view all the photos and videos?
Open the product page and select the thumbnails below the main image. The thumbnails allow you to switch between photos and videos even on a phone. Press the play button to start a video. Illustrative settings and videos made from photographs are indicated in the product page information.
Can I order products from different brands together?
Yes. If the items are shipped by different suppliers, their respective delivery fees are added together. Some deliveries may be free: more suppliers do not always mean a higher cost. The checkout summary shows the deliveries and the total amount you owe before payment. Read the examples of costs by number of suppliers.